Before You Send a Message: Please Read 

⏱️ Response Time: Allow 2 business days for a reply.

Clinical Questions: Your provider may respond with a Visit Summary to ensure proper documentation in your chart. You will see the response in the "My Visit Summaries" tab in your patient portal. 

⚠️ Urgent? Include the word “URGENT” in your message. (Do not use the portal for emergencies)

Supplement Orders: Want us to bill your card and prep items for pickup? Please say so in your message to skip extra back-and-forth.

Scheduling: Please share your availability (e.g., “Any time Mon/Wed” or “Afternoons only”) to help us book faster.


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